If so, this can seem like a great problem to have - more customers = increased profits.
However, this can also come with problems if your employees are not used to such a heavy workload.
This will quickly turn a great thing sour as you’ll begin to see:
This could eventually take a toll on your employees and your business as tensions start to arise, the team is more stressed and some may even leave the business altogether, which creates a whole new set of issues.
If it seems that work is falling through the cracks there are a few solutions to get your team back on track.
If your employees are missing deadlines or aren’t completing their expected tasks, make sure to let them know. Don’t pick up the slack or transfer the task to someone else because that can create confusion as employees start to begin that their designated tasks can be handled by someone else.
Have a conversation with your team to reiterate your expectations of them by going back to the positional contract you all agreed on. Guide them on how to manage their time so that high-priority tasks are being completed at a reasonable time.
As your business grows, the same systems and organization may need to change.
Roles and responsibilities may need to expand or be reorganized to further capitalize on the abilities of your team. If you do this, it should be documented and positional contracts should be updated to reflect these changes.
You should also implement a system that allows you to keep them accountable and stay on top of their projects. Examples of this include a company calendar or a project management system that allows you to track the progress of orders or projects.
Or, you can use a 5-Step management system that we actually recommend to our business coaching clients. This will guide you on how to manage your time when managing your team.
One of the best ways to increase employee retention is education so if you have the opportunity to get them into leadership or executive coaching training, take it!
Better leaders get better results and coaching develops better leaders. Organizations are most effective when the teams accountable for the organization's success are performing to the best of their abilities. Leadership/Management Coaching is aimed at managers whose role it is to encourage, lead and develop a team. We provide leaders with the practical tools and techniques to facilitate effective team performance.
You can learn more about our team training programs on our website.
If you’re ready to get your employees back on track with team training schedule your complimentary coaching session.
I am a certified Business Coach, providing business help, business advice, business coaching and mentoring services to successful and emerging business owners. I have a passion for helping businesses like yours grow and become profitable, so you, the business owner can enjoy the lifestyle you deserve.
As your Business Coach and advisor, I will help you deliver the results you desire using proven tools, methodologies and systems, tested and perfected over tens of thousands of businesses worldwide for over more than two decades. I will hold you accountable for your results and just like a sports coach, push you to perform at optimal levels. Let's schedule a complimentary Business Coaching session to get started.